Product Manager (Hybrid)

Cometchat Overview :

Our mission is to fuel customer growth through meaningful user to user engagement.

CometChat builds advanced digital communications infrastructure to help thousands of businesses around the world create customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video and text chat to their websites and mobile apps so that their users can communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

In 2019, CometChat was selected into the exclusive Techstars Boulder Accelerator. CometChat (Industry CPaaS: communication-platform-as-a-service) has also been listed among the top 10 best CPaaS companies by G2 Crowd. Recently, CometChat raised a $10M Series A Round of funding led by Signal Peak Ventures and included seasoned investors such as Matchstick Ventures, Range Ventures, and Unbound VC among others.

With solid financials, strong organic growth and increasing interest in developer

tool-focused companies (from the market and with top technical talent), we’re heading into an exciting period of growth and acceleration.

A global business from the start, we have 100+ team members across our Denver and Mumbai offices serving over 50,000 customers around the world. We’ve had an exciting journey so far, and we know this is just the beginning!

CometChat’s Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

• Quickly build a reliable & full featured chat experience into any mobile or web app
• Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat’s solutions are perfect for every kind of chat including:

• Social community – Allowing people in online communities to interact without moving the conversation to another platform
• Marketplace – Enabling communications between buyers and sellers
• Events – Bringing thousands of users together to interact without diminishing the quality of the experience
• Telemedicine – Making connections between patients and providers more accessible
• Dating – Keeping people engaged while they connect with one another
• And more!

Position Overview & Priorities

As Senior Product Manager, you will work closely with the Director of Product to drive the product strategy and development of the CometChat platform. From understanding the product vision to adding your unique perspective on product innovation, you will assist in shaping the direction of our product to excite our customers and to drive market share. You’ll work cross-functionally with engineering, sales, marketing, legal and more. In this role, you'll be    responsible for product strategy and the growth and management of a team. Working with the sales team, you’ll meet with flagship partner brands to understand the needs of the market and to share the product vision.

As a successful candidate, you will exhibit in-depth knowledge and experience developing and leading product strategy SaaS infrastructure software applications. Three core attributes for success in this role are business acumen, ability to work collaboratively across teams and strong technical aptitude.

We are looking for a strategic product leader to continue to bring our vision to reality.

Responsibilities:

• Define and execute product development.
• Become a domain expert on our product with an in-depth understanding of how developers use it.
• Understand the full scope of client-developers’ needs around growing their business, market trends, and the competitive landscape.
• Partner closely with the Marketing Team to contribute to development of top line customer narratives, thought leadership content and customer success stories.
• Create dynamic and easy to understand internally facing content including sales enablement and training materials, competitive positioning, FAQs, and cheat sheets.
• Work closely with cross-functional teams to drive the business & product strategy. Track, measure and report against objectives.
• Work directly with major partners and customers, to drive product roadmap.
• Build and manage a team of product experts.

Prioritized Experiences and Capabilities :

• 5+ years of experience in software as a service (SaaS) or infrastructure as a service (IaaS) product development, with a proven track record of releasing high quality products.
• Experience leading product development for APIs and SDKs
• You are a strategic thinker - you like to take a vision and make it a reality and you are always thinking of new ways to innovate.
• Excellent communications skills – written and verbal.
• Attention to detail, organization, and ability to manage multiple priorities simultaneously.

Preferred Qualifications :

• Experience with CPaaS/SaaS/IaaS
• Engineering background
• Experience leading and working with geographically dispersed teams.
• Be brave. Be curious. Be cool. Be humble. A sense of humor, a willingness to laugh at danger and an appreciation of the ironic are all pluses.

Core Values

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Act with integrity: Be honest, be authentic and genuine, be open and do the right thing, no matter who’s watching. We know what we know, and what we don’t know, we’ll let you know. And then we’ll do our darndest to figure out a solution.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.