Product Owner (Hybrid)

Cometchat Overview :

Our mission is to fuel customer growth through meaningful user to user engagement.

CometChat builds advanced digital communications infrastructure to help thousands of businesses around the world create customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video and text chat to their websites and mobile apps so that their users can communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

In 2019, CometChat was selected into the exclusive Techstars Boulder Accelerator. CometChat (Industry CPaaS: communication-platform-as-a-service) has also been listed among the top 10 best CPaaS companies by G2 Crowd. Recently, CometChat raised a $10M Series A Round of funding led by Signal Peak Ventures and included seasoned investors such as Matchstick Ventures, Range Ventures, and Unbound VC among others.

With solid financials, strong organic growth and increasing interest in developer

tool-focused companies (from the market and with top technical talent), we’re heading into an exciting period of growth and acceleration.

A global business from the start, we have 100+ team members across our Denver and Mumbai offices serving over 50,000 customers around the world. We’ve had an exciting journey so far, and we know this is just the beginning!

CometChat’s Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

• Quickly build a reliable & full featured chat experience into any mobile or web app
• Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat’s solutions are perfect for every kind of chat including:

• Social community – Allowing people in online communities to interact without moving the conversation to another platform
• Marketplace – Enabling communications between buyers and sellers
• Events – Bringing thousands of users together to interact without diminishing the quality of the experience
• Telemedicine – Making connections between patients and providers more accessible
• Dating – Keeping people engaged while they connect with one another
• And more!

Position Overview & Priorities

We are hiring for a Product Owner who is passionate about delivering a good user and developer experience through our web and mobile UI Kits and SDKs. The candidate will partner with a teams across the organisation to identify and target customer problems, build and steer the product in the right direction.

Location

Responsibilities:

• Understand customer feedback and feature requests and translate them into software requirements.
• Analyse trends in mobile and web development, conduct appropriate competitor and customer research to build the right product.
• Ability to break a big software feature into small manageable features.
• Prioritize features into a roadmap.
• Breakdown features into small deliverable user stories.
• Defining user stories with acceptance criteria.
• Grooming stories with the development team and prioritising the product backlog.
• .Define, track and execute a software delivery sprint.
• Plan and execute GTM activities for a feature up to the point of giving it to the customer.

Prioritized Experiences and Capabilities :

• 3 to 4 years of total experience.
• Background in software development, preferably in web or Mobile app development.
• Experience of about 1.5 to 2 years as a Technical Product Manager or a  Product Owner.
• Good organisational skills.
• Ability to work in an agile environment.
• Good to have / Bonus skills - knowledge of AWS/Azure/Google Cloud services and associated software architecture.
• Good to have / Bonus skills - Designing UI/UX elements with tools such as Figma or Miro.

Core Values

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Act with integrity: Be honest, be authentic and genuine, be open and do the right thing, no matter who’s watching. We know what we know, and what we don’t know, we’ll let you know. And then we’ll do our darndest to figure out a solution.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.