harnesses the power of chat by helping thousands of businesses around the world create customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video, and text chat to their websites and mobile apps so that their users can communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.
A global business from the start, we have 100+ team members across our Denver and Mumbai offices serving over 50,000 customers around the world. We’ve had an exciting journey so far, and we know this is just the beginning!
Enable meaningful connections between real people in an increasingly digital world.
CometChat offers a robust suite of cloud-hosted text, voice, and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.
● Quickly build a reliable & full-featured chat experience into any mobile or web app
● Fully customizable SDKs and API designed to help companies ship faster
At every step, CometChat helps customers solve complex infrastructure, performance, and security challenges, regardless of the platform. But there is so much more! With over 20 ready-to-use extensions, customers can build an experience and get the data, analysis, and insights they need to drive their business forward.
CometChat’s solutions are perfect for every kind of chat including:
- Social community – Allowing people in online communities to interact without moving the conversation to another platform
- Marketplace – Enabling communications between buyers and sellers
- Events – Bringing thousands of users together to interact without diminishing the quality of the experience
- Telemedicine – Making connections between patients and providers more accessible
- Dating – Keeping people engaged while they connect with one another
- And more!
CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high-growth team!
Position Overview & Priorities
We are looking for an enthusiastic software engineer to join our team. You will work collaboratively with experienced engineers on the best and latest technologies and frameworks.
Primary responsibility would be:
- Responsible for answering and solving customer queries via live chat, email, and calls
- Develop a deep understanding the Product & Technology
- Learn the codebase - how classes/components/functions/events work together and affect each other
- Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
- Know the documentation inside and out to find the correct documents for customer issues
- Troubleshoot customer codebase errors to determine if root cause is on customer end or CometChat end
- Identify product bugs by attempting to replicate customer issues in CometChat sample apps
- Reply to support requests via chat and email - including technical and nontechnical support queries
- Join and lead customer calls where customers explain and show code-based errors and issues
- Improving coding skills to a point where you can work on CometChat codebase
- Work on minor bug fixes
Prioritized Experiences and Capabilities
- Understanding of OOP concepts
- Good analytical skills and problem-solving skills
- Ability to write code for the given problem
- Understanding of Software Development Life Cycle (SDLC)
- Ability to learn new software and technologies quickly.
- Ability to follow instructions and work in a team environment.
- Excellent written and verbal communication to a level where communication with customer is clear via any support offered
- Organized and thorough, able to follow through on long-standing tickets and keep track of next steps on multiple outstanding issues.
- Ability to write out technical concepts in a simple way for customers with low technological understanding
- Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems and will stop at next to nothing to see them succeed.
- Act with integrity: Be honest, be authentic and genuine, be open and do the right thing, no matter who’s watching. We know what we know, and what we don’t know, we’ll let you know. And then we’ll do our darndest to figure out a solution.
- Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.
- Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.
- Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around
Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.