Product Manager

Our Mission

Fuel customer growth through meaningful, intelligent, and safe user-to-user (and now, user-to-agent) engagement.

CometChat Overview

CometChat is a full-stack conversational platform built to unify every layer of interaction - bringing together real-time conversations (chat, messaging, voice, and video), AI Agents, moderation, notifications, and analytics in one modular, developer-first solution.

We were also recognized on Forbes' 2026 America's Top 500 Startup Employers List - a reflection of the team and culture we've been deliberate about building.

We believe the interface of the future is conversation - not clicks. Every app will soon have an AI layer that's as native as text messaging today. That's why we're building the infrastructure for the world's AI-powered conversations - from human-to-human, to human-to-agent, to multi-party collaboration with AI in the mix.

From AI onboarding assistants that get users productive in minutes, to copilots that perform complex workflows in-app, to intelligent moderators that protect and guide communities in real time - our AI Agent platform makes it all possible.

With CometChat's ready-to-use UI kits, powerful SDKs, and our Full Stack AI Agent Platform, product teams across startups and enterprises can launch safe, scalable, and smart in-app interactions faster than ever.

Why Join Us Now

We're at the tipping point where AI becomes a native part of every conversation. At CometChat, you'll help shape a future where users can talk to their apps as naturally as to a friend - where agents think, reason, act, and collaborate with humans in real time.

You won't just be joining a product team - you'll be building the standard for AI interaction layers: agent-aware UI, intelligent guardrails, rich actions libraries, and multi-party collaboration between people and AI.

If you want to help define how the next billion users will communicate - and push the boundaries of what's possible in real-time, AI-powered engagement - we'd love to work with you.

What we mean by AI-native

AI-native here means you build with agents by default. We expect 100% of the code to be generated via agentic tools (Cursor, Claude Code, and similar), while you own everything that actually matters: problem framing, architecture, tradeoffs, review quality, tests, performance, and security. This is not "vibe coding." The code is generated. The thinking is yours. You should be great at steering agents, validating output, catching subtle issues early, and debugging code you did not manually write.

Why AI-native

Software development is changing permanently, and we are leaning all the way in. You will work in a team that ships fast with agents, where your leverage comes from judgment and systems thinking rather than typing speed. You will get access to whatever AI tools you need (Cursor, Claude Code, or anything else that makes you effective), and the freedom to use them aggressively. If you want to operate at the edge of how modern engineering gets done and level up your output, this role is built for that.

Join us to build where AI meets human connection.

Work Location

In our Mumbai (Chembur), India Office.

Position Overview & Priorities

We're hiring a Product Manager to own our core product surface — the chat, calls, moderation, and AI Agent (Bring Your Own Agent) capabilities that most CometChat customers use today.

This is a growth-stage operator role, not a 0-to-1 role. The product is mature, the customers are real, and the revenue is meaningful. Your job is to grow it — through better, faster, and bigger versions of what works, plus new capabilities that expand the product.

You'll own:

• Roadmap across Chat, Calls, Moderation, and AI Agents (BYOA)
• New feature development to drive product growth — identifying high-leverage opportunities, scoping and shipping capabilities that expand what customers can build with CometChat
• Backlog prioritization — turning hundreds of customer requests, bug reports, and ideas into a coherent shipping plan
• Customer-facing communication — release notes, Feature updates, changelog posts, and the occasional difficult message about timelines
• Cross-functional partnership with engineering leads across web, mobile, and calling teams; design; and our GTM teams
• Competitive positioning

You'll work directly with the leadership team.

How we work: AI-native by default

This is important enough to call out clearly: we use AI across the entire product lifecycle, and we expect every PM to do the same.

That means:

• Discovery: synthesizing customer interviews, scraping competitive intel, analyzing support tickets at scale
• Definition: drafting PRDs, generating user flows, stress-testing edge cases
• Design: prototyping in tools like v0, Lovable, or Claude before involving designers; generating UI variants quickly
• Build: writing technical specs, debugging alongside engineers, reviewing PRs at a comprehension level
• Launch: release notes, customer comms, sales enablement, internal updates
• Measure: pulling insights from data, generating hypotheses, drafting analyses

We don't measure PMs by hours worked. We measure them by leverage — the speed and quality of decisions, the volume of well-shipped work, the clarity of communication. AI is the operating layer that makes that leverage possible.

If "I use ChatGPT sometimes" is the extent of your AI workflow, this role will feel uncomfortable. If you've already restructured how you work around AI tools and have opinions about where they help and where they don't, you'll fit right in.

Who you are

Must-haves:

• 2+ years as a PM, ideally in B2B SaaS, dev tools, API products, or platform/infrastructure
• Strong written communication — you can write a clear PRD, a sharp customer email, and a tight internal memo with equal ease
• Comfortable in technical conversations — you don't write code, but you understand APIs, SDKs, architecture trade-offs, and can hold your own with senior engineers
• AI as your daily operating layer — not occasional, not aspirational; the default way you work
• Have shipped or prototyped product work using AI (v0, Lovable, Cursor, Claude Artifacts, etc.)
• Can articulate clearly where AI accelerates product work and where it doesn't — the second part is the harder skill
• Comfortable in a small team where you'll wear multiple hats and own outcomes end-to-end
• Mumbai-based and able to work from our office

Strongly preferred:

• Engineering background — a CS/engineering degree, or time spent as an engineer before moving into PM. Not mandatory, but this is a technical product and prior engineering depth makes a real difference in how fast you'll move and how well you'll partner with the team.

Bonus:

• Experience with chat, messaging, communications, or real-time products
• Worked on developer-facing or platform/infrastructure products
• Have shipped AI-powered features (not just used AI to build features)
• Familiarity with PLG motions, self-serve onboarding, and developer activation

Good To Have:

• Experience creating CLAUDE.md, .cursorrules, AGENTS.md, or similar AI agent configuration files
• Experience with chat/messaging SDKs or real-time APIs
• Shipped a developer onboarding flow or docs site

Here are the values that act as a guardrail of our execution culture: 

Go above and beyond: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process