Sales Development Representative (Remote)

CometChat Overview

Our mission… Fuel customer growth through meaningful user-to-user engagement. CometChat builds advanced digital communications infrastructure to help thousands of businesses around the world create customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video, and text chat to their websites and mobile apps so that their users can communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

In 2019, CometChat was selected for the exclusive Techstars Boulder Accelerator. CometChat (Industry CPaaS: communication-platform-as-a-service) has also been listed among the top 10 best SaaS companies by G2 Crowd. With solid financials, strong organic growth, and increasing interest in developer tool-focused companies (from the market and with top technical talent), we’re heading into an exciting period of growth and acceleration. CometChat is backed by seasoned investors such as iSeed Ventures, Range Ventures, Silicon Badia, eonCapital, and Matchstick Ventures.

A global business from the start, we have 100+ team members across our Denver and Mumbai offices serving over 50,000 customers around the world. We’ve had an exciting journey so far, and we know this is just the beginning!

CometChat’s Mission

Fuel customer growth through meaningful user to user engagement.

CometChat’s Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

● Quickly build a reliable & full featured chat experience into any mobile or web app

● Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat’s solutions are perfect for every kind of chat including:

● Social community – Allowing people in online communities to interact without moving the conversation to another platform

● Marketplace – Enabling communications between buyers and sellers

● Events – Bringing thousands of users together to interact without diminishing the quality of the experience

● Telemedicine – Making connections between patients and providers more accessible

● Dating – Keeping people engaged while they connect with one another

● And more!

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team!

Position Overview & Priorities

This is an individual contributor role that has the ability to have a direct impact on the Company's growth and affect revenue. SDR's are recognized as a very important part of the Growth team. You will get to interface and work with Indian and global clients who are innovating and building modern technologies that can change the world

Primary responsibility would be:

• Plan the outreach - segmentation, setting up sequences, messaging, etc. Create personalized communication for specific prospects for a better impact.
• Generate target lists and move prospects through the pipeline and convert them into product demos.
• Use email, Linkedin, and cold calling to generate interest among prospects.
• Qualify interested prospects on a well-defined criterion to convert them into SQLs.
• Be persistent and proactive in your communication with prospects, providing them information that would help them move quickly in the pipeline.
• Use the marketing content, case studies and other collaterals effectively.
• By gaining insights into our prospect’s needs, you will provide inputs for marketing content creation.
• Set expectations with the founding team at the beginning of every week with semi-weekly status reports.
• Maintain the CRM and update reports for daily and weekly meetings with other sales members.

Work Location 

We operate on a hybrid model; you choose where you work! Remotely or from our offices. Currently, our talent is spread across 14 different cities globally.

Prioritized Experiences and Capabilities:

• You have 2+ years of experience as an SDR in the B2B technology space, preferably in a start-up.
• Excellent written and verbal communication skills; organized and detail-oriented.
• With a data-driven mindset, you’re able to make decisions without requiring too much guidance.
• Passion, enthusiasm, humor, and the ability to convey this through phone and email.
• Ability to figure out how to use software without a bunch of training. Capable of resolving problems by doing Google searches and filing tickets with software providers.
• You have used CRMs for email marketing in the past and are capable of maintaining internal CRMs and using them for reporting.
• You want to be a part of a fast-growing start-up
• You’re able to look at things from multiple perspectives
• You don’t need to be pushed to get results, you’re self-motivated.
• You thrive under pressure.
• You are organized and disciplined.
• You’re able to prioritize immediate action and results.

Core Values

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Act with integrity: Be honest, be authentic and genuine, be open and do the right thing, no matter who’s watching. We know what we know, and what we don’t know, we’ll let you know. And then we’ll do our darndest to figure out a solution.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.